If you are located in the European Union, EU law gives you the right to withdraw from most online purchases within 14 days of receiving your order — no reason needed.

To submit your withdrawal request for a fulfilled order, enter your Order ID and Email Address here. Once we receive your returned goods, a full refund will be processed within 14 days. Please note that return shipping costs are the responsibility of the customer.

Some items are not eligible for withdrawal, including personalized goods and sealed hygiene products that have been opened.